Perfect Wiki | Let AI answer repetitive questions instead of you right in Microsoft Teams
Effortlessly turn your company knowledge into a powerful, always-evolving AI-powered help center that understands and supports your colleagues and customers right in Microsoft Teams.
Perfect Wiki | Let AI answer repetitive questions instead of you right in Microsoft Teams Introduction
Perfect Wiki is an AI-powered help center software that operates within Microsoft Teams. It enables companies to consolidate their knowledge base, automate responses to inquiries, and gain insights from usage patterns. The platform facilitates the creation of a centralized repository for standard operating procedures (SOPs), FAQs, manuals, and guides, enhancing self-service support. An AI chatbot, integrated within Microsoft Teams' channels and chats, leverages this knowledge base to provide immediate answers to user questions in multiple languages. Perfect Wiki also offers AI-generated weekly reports to identify content gaps, track user engagement, and highlight popular search queries. The service prioritizes data security with GDPR compliance, encryption protocols, and automatic backups. Tailored pricing plans cater to various business sizes, from small teams to large enterprises.
Perfect Wiki | Let AI answer repetitive questions instead of you right in Microsoft Teams Use Cases
Creating a centralized help center for employees
Automating responses to frequently asked questions
Onboarding new employees with easy access to company knowledge
Improving team collaboration by providing a shared knowledge repository
Tracking the performance of internal knowledge resources
Core features of Perfect Wiki | Let AI answer repetitive questions instead of you right in Microsoft Teams
AI-powered chatbot for answering questions
Centralized knowledge base for SOPs, FAQs, and guides
Integration with Microsoft Teams channels and chats
AI-generated weekly reports on knowledge base usage
Multi-language support
GDPR compliance and data encryption
Version control and content locking
Customizable branding and pricing plans
Perfect Wiki | Let AI answer repetitive questions instead of you right in Microsoft Teams Frequently Asked Questions
What is a wiki anyway?
A wiki is any site containing information on a subject that is contributed to by multiple people and updated regularly. Wikis can take the form of a web page with public topic-specific information (like an encyclopedia), or they can be dedicated to a company’s internal knowledge base (like Perfect Wiki).
How secure is Perfect Wiki?
All user content is stored within US and EU regions of Google Cloud. All data is encrypted in transit using TLS 1.2+ with perfect forward secrecy. Servers holding user data will use full disk, industry-standard AES 256 encryption.
Does Perfect Wiki has version control?
Perfect Wiki has built-in version control system. You can browse through page revision history and restore to earlier versions.
Can I lock the Perfect Wiki page from being edited?
Yes, Perfect Wiki allows you to give a full access to only a couple of people, with the rest having view only.
Can I import content from Microsoft Teams built-in wiki or other sources?
Yes, with help of Perfect Wiki you can export content from the Microsoft Teams built-in wiki and import it to the PerfectWiki. Also you can import content from the Microsoft Word or html, mht, txt, markdown files.
Do I need to manually add members to Perfect Wiki?
Nope. All the members of your organization will automatically have access to the Perfect Wiki workspace once it is added to a channel.
Users who use Perfect Wiki | Let AI answer repetitive questions instead of you right in Microsoft Teams
Businesses of all sizes
Human resources departments
IT support teams
Customer service departments
Any team needing a centralized knowledge base