Best Customer Support AI Tools

Gofer is an AI-powered customer support platform that helps businesses streamline their support operations and improve agent performance. It offers features such as personalized coaching, thread summarization, sentiment analysis, suggested responses, performance reports, issue categorization, agent assessment, and integration with popular support apps. Gofer aims to resolve common customer support challenges by providing a cost-effective and scalable solution.

Chatmate is an AI platform that allows companies to build custom AI chatbots for customer support. It enables businesses to automate up to 80% of their support inquiries, providing instant and accurate responses to customers. Key features include: - **AI Agent Customization:** Ground your AI agent with company-specific knowledge, policies, and brand identity. - **Widget Customization:** Tailor the chatbot widget's appearance to match your brand and website design. - **Engaging Conversations:** Provide organic customer service interactions with AI-driven follow-up questions. - **Model Customization:** Align the chatbot's tone and voice with your brand using system prompts and response length adjustments. - **Trustworthy Responses:** Built-in safeguards prevent misleading information and ensure transparency about the AI's limitations. - **Comprehensive Analytics:** Track chatbot effectiveness, customer interests, and overall impact on customer experience. Chatmate offers flexible pricing plans to suit businesses of all sizes, including a free plan with essential features. The platform is designed to integrate seamlessly with various website builders like Webflow, Wix, Framer, WordPress, and Shopify.

ChatFlow is an AI-powered customer support platform designed for startups and SMEs. It offers a modern, scalable, and intelligent solution to help businesses enhance customer satisfaction. The platform provides a suite of features including live chat, AI-powered chatbots, automated ticketing, multi-channel integration, analytics and reporting, and a knowledge base. ChatFlow enables businesses to provide 24/7 automated customer support, empower users with self-service options, and gain valuable insights into customer interactions. The platform offers flexible subscription plans to suit different business needs, with options for monthly or yearly billing.

This website promotes "My AskAI", an affordable AI customer support solution that integrates with Zendesk's live chat widget. It highlights the cost-effectiveness of My AskAI compared to Zendesk's native AI features, emphasizing its ability to handle up to 75% of customer queries at a fraction of the cost. The website assures users that they can retain their existing Zendesk setup and simply install My AskAI from the Zendesk app marketplace. It emphasizes a quick setup process and the ease of training the AI using existing help documents. The website also underscores the importance of human touch in customer service, advocating for a hybrid approach where AI handles routine queries while human agents manage complex issues. It includes a call to action to add My AskAI to Zendesk and provides a video demonstration of the product.

Perfect Wiki is an AI-powered help center software that operates within Microsoft Teams. It enables companies to consolidate their knowledge base, automate responses to inquiries, and gain insights from usage patterns. The platform facilitates the creation of a centralized repository for standard operating procedures (SOPs), FAQs, manuals, and guides, enhancing self-service support. An AI chatbot, integrated within Microsoft Teams' channels and chats, leverages this knowledge base to provide immediate answers to user questions in multiple languages. Perfect Wiki also offers AI-generated weekly reports to identify content gaps, track user engagement, and highlight popular search queries. The service prioritizes data security with GDPR compliance, encryption protocols, and automatic backups. Tailored pricing plans cater to various business sizes, from small teams to large enterprises.