Inkeep - AI search and support powered by your content
Turn your docs and other content into an AI chatbot you can trust. Inkeep makes it easy to create a "ChatGPT"-like experience for your product that can handle the toughest questions and requires zero maintenance.
Inkeep Introduction
About Inkeep
Inkeep is an AI-powered search and support platform that transforms your company's content into a reliable and intelligent chatbot. This innovative tool allows businesses to provide their users with a "ChatGPT-like" experience, capable of handling even the most complex questions, without the need for ongoing maintenance.
Key Features and Advantages
One-Stop Solution for User Inquiries
Inkeep acts as a central hub for answering all user, support, and sales questions. It leverages your existing knowledge base, eliminating the need for users to navigate through multiple resources.
Benefits:
- Improved user experience: Provides instant and accurate answers, enhancing user satisfaction.
- Reduced support costs: Deflects common queries, freeing up support teams to focus on complex issues.
- Increased sales conversions: Offers timely assistance, guiding potential customers through the sales funnel.
Effortless Content Integration
Inkeep seamlessly ingests content from various sources, including:
- Documentation
- Websites
- Blogs
- Help center articles
- Support tickets
- Slack and Discord channels
- Community forums
- Knowledge bases
- Technical resources
Benefits:
- Comprehensive knowledge base: Ensures the AI assistant has access to all relevant information.
- Easy content management: Simplifies the process of keeping the knowledge base up-to-date.
- Wide range of integrations: Connects with popular platforms for streamlined workflows.
Versatile Integration Options
Inkeep offers flexible integration options to suit diverse needs:
- Embedded chat: Integrates seamlessly into websites and applications.
- Chat button: Provides a prominent call-to-action for users seeking assistance.
- Search bar: Enhances website search functionality with AI-powered capabilities.
- Custom experiences: Allows businesses to create tailored solutions using Inkeep's APIs.
- Discord and Slack bots: Extends AI assistance to popular communication platforms.
Benefits:
- Enhanced user engagement: Provides multiple touchpoints for users to interact with the AI assistant.
- Personalized experiences: Allows businesses to tailor the integration to their specific requirements.
- Increased accessibility: Makes AI assistance available across various channels.
Pricing and Plans
Inkeep offers flexible pricing plans to accommodate businesses of all sizes:
- Starter: Ideal for small teams starting with AI-powered support.
- Scale: Designed for growing teams needing more advanced features and support.
- Enterprise: Customizable solutions for large enterprises with specific requirements.
Target Audience
Inkeep is an invaluable tool for:
- Startups: Seeking to automate support and enhance user experience with limited resources.
- Enterprises: Aiming to improve support efficiency, reduce costs, and gain valuable insights into user needs.
- Customer support teams: Looking to streamline workflows and provide faster, more accurate responses.
- Product teams: Wanting to understand user pain points and improve product documentation.
Summary
Inkeep empowers businesses to deliver exceptional user experiences, reduce support costs, and gain valuable insights through its AI-powered search and support platform. Its ease of use, versatile integration options, and comprehensive analytics make it an indispensable tool for modern businesses looking to enhance customer satisfaction and drive growth.
Inkeep Frequently Asked Questions
What is Inkeep?
Inkeep is an AI-powered search and support platform that transforms your content into a user-friendly chatbot. It's like having a 'ChatGPT' for your product, capable of answering complex questions without any maintenance.
What kind of content can Inkeep handle?
Inkeep can ingest a wide variety of content, including documentation, websites, blogs, help center articles, support tickets, Slack and Discord conversations, community forums, knowledge bases, and technical resources.
How does Inkeep improve support efficiency?
Inkeep deflects common queries by providing instant answers, allowing your support team to focus on complex issues. This saves hundreds of hours and improves response times.
Can Inkeep be trusted to provide accurate information?
Yes, Inkeep's AI assistant is designed to minimize hallucinations and provide trustworthy answers. It cites sources, admits when it doesn't know the answer, and stays on topic.
How does Inkeep integrate with existing support systems?
You can add helpful links to your support channels within Inkeep or even create support tickets directly from the chat. It also offers integrations with platforms like Zendesk.
How does Inkeep help with user conversion?
Inkeep provides scenario-specific help, reducing friction points for users. It helps reduce implementation times and identifies drop-off points in the user journey.
Can I customize the appearance of Inkeep?
Yes, Inkeep offers customization options for its UI components. You can adjust icons, colors, fonts, and switch between light and dark modes.
Does Inkeep provide analytics?
Yes, Inkeep offers usage analytics to track search and chat interactions. It also provides AI-powered insights to identify documentation gaps and trending topics.
What are the different pricing plans for Inkeep?
Inkeep offers Starter, Scale, and Enterprise plans. Each plan caters to different needs, with varying features and support levels. You can find detailed pricing information on their website.
How can I get started with Inkeep?
You can get started with Inkeep by signing up for a free trial on their website. They also offer quick start guides and documentation to help you integrate Inkeep into your platform.