Insights Hub - Customer Feedback Analytics | Survicate
Collect feedback from all sources and automatically analyze and categorize it. Extract intelligence from survey responses with AI.
Survicate's Insights Hub is a comprehensive customer feedback analytics platform that consolidates feedback from various channels, such as reviews, messages, emails, surveys, interviews, calls, communities, and offline chats. It leverages AI to automatically categorize and analyze feedback, extracting key insights and providing a holistic understanding of customer sentiment. The platform features an AI-powered Insights Assistant, which uses conversational feedback-based chat to answer questions, provide deeper insights, and identify potential areas for improvement. Users can trace responses back to their original source, ensuring transparency and context. Survicate also allows users to launch follow-up surveys directly from the platform, enabling them to gather targeted feedback, address specific concerns, and validate their assumptions. The platform prioritizes data security, ensuring that all customer data is protected and never used for training AI models. Users have the flexibility to customize categories for sorting feedback, allowing for personalized insights tailored to their specific needs.
Survicate Use Cases
Analyzing customer feedback from multiple channels
Identifying key customer pain points and areas for improvement
Tracking customer sentiment and satisfaction trends
Validating product features and roadmap decisions
Conducting market research and understanding target audience
Improving customer experience and closing the feedback loop
Core features of Survicate
Automatic feedback categorization and analysis
AI-powered Insights Assistant for answering questions based on feedback
Ability to trace insights back to the original source
Integrated survey creation and launch
Customizable feedback categories
Data security and privacy
Survicate Frequently Asked Questions
What is Survicate Insights Hub?
- Survicate Insights Hub is a customer feedback analytics platform that uses AI to automatically analyze and categorize feedback from all sources, providing actionable insights.
How does Survicate Insights Hub work?
- You connect your feedback sources to the Hub, and AI automatically categorizes and analyzes the data. You can then use the Insights Assistant to ask questions and get answers based on the feedback.
Is my data safe with Survicate Insights Hub?
- Yes, Survicate prioritizes data security and privacy. Your data is never used to train AI models and is kept secure.
How much does Survicate Insights Hub cost?
- You can find detailed pricing information on the Survicate website by navigating to the 'Plans & Pricing' page.
Users who use Survicate
Product Managers
Marketing Managers
CX Managers
Market Researchers
Businesses of all sizes