Survicate

Insights Hub - Customer Feedback Analytics | Survicate

Collect feedback from all sources and automatically analyze and categorize it. Extract intelligence from survey responses with AI.

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Survicate Introduction

Survicate's Insights Hub is a comprehensive customer feedback analytics platform that consolidates feedback from various channels, such as reviews, messages, emails, surveys, interviews, calls, communities, and offline chats. It leverages AI to automatically categorize and analyze feedback, extracting key insights and providing a holistic understanding of customer sentiment. The platform features an AI-powered Insights Assistant, which uses conversational feedback-based chat to answer questions, provide deeper insights, and identify potential areas for improvement. Users can trace responses back to their original source, ensuring transparency and context. Survicate also allows users to launch follow-up surveys directly from the platform, enabling them to gather targeted feedback, address specific concerns, and validate their assumptions. The platform prioritizes data security, ensuring that all customer data is protected and never used for training AI models. Users have the flexibility to customize categories for sorting feedback, allowing for personalized insights tailored to their specific needs.

Survicate Use Cases

  1. Analyzing customer feedback from multiple channels

  2. Identifying key customer pain points and areas for improvement

  3. Tracking customer sentiment and satisfaction trends

  4. Validating product features and roadmap decisions

  5. Conducting market research and understanding target audience

  6. Improving customer experience and closing the feedback loop

Core features of Survicate

  1. Automatic feedback categorization and analysis

  2. AI-powered Insights Assistant for answering questions based on feedback

  3. Ability to trace insights back to the original source

  4. Integrated survey creation and launch

  5. Customizable feedback categories

  6. Data security and privacy

Survicate Frequently Asked Questions

  • What is Survicate Insights Hub?

    Survicate Insights Hub is a customer feedback analytics platform that uses AI to automatically analyze and categorize feedback from all sources, providing actionable insights.

  • How does Survicate Insights Hub work?

    You connect your feedback sources to the Hub, and AI automatically categorizes and analyzes the data. You can then use the Insights Assistant to ask questions and get answers based on the feedback.

  • Is my data safe with Survicate Insights Hub?

    Yes, Survicate prioritizes data security and privacy. Your data is never used to train AI models and is kept secure.

  • How much does Survicate Insights Hub cost?

    You can find detailed pricing information on the Survicate website by navigating to the 'Plans & Pricing' page.

Users who use Survicate

  • Product Managers

  • Marketing Managers

  • CX Managers

  • Market Researchers

  • Businesses of all sizes